Return and Refund Policy
Return Policy
At Sanju Raj Dry Fish, we aim to provide quality dry fish products to our customers.
Since dry fish products are food items, returns are accepted only in the following situations:
- Wrong product delivered
- Damaged product received
- Spoiled or poor-quality product received
Customers must report the issue within 24 hours of delivery with proper photos or videos as proof.
Non-Returnable Items
The following situations are not eligible for return:
- Change of mind after delivery
- Improper storage by customer
- Product opened or used after delivery
- Delay in complaint beyond 24 hours
Natural variations in color, size, smell, or texture may occur in dry fish products and will not be considered defects.
Refund Policy
Refunds may be approved after verification of the complaint.
Approved refunds may be provided through:
- Original payment method
- Bank transfer
- Store replacement/product exchange
Refund processing time may take 5–7 working days depending on the payment method.
Replacement Policy
In some cases, we may offer:
- Product replacement
- Exchange with another available product
based on stock availability.
Cancellation Policy
Orders can be cancelled only before shipping confirmation.
Once the order is shipped or dispatched, cancellation requests may not be accepted.
Shipping Damage
If the package is damaged during delivery:
- Customers should take photos immediately
- Contact us as soon as possible
- Keep the original package for verification
Product Availability
All products including:
- Pandugappa
- Vanjaram
- Pedda Nethallu
- Chinna Nethallu
- Pedda Royyalu
- Chinna Royyalu
- Bommidi Kaddilu
- Pappu Royyalu
- Kanaganthalu
- Pandu Goraka
- Royya Pottu
- Sappidi Savidalu
- Uppu Savidalu
- Koyyinga
are subject to availability.
Contact Us
For return, refund, or replacement support, customers can contact Sanju Raj Dry Fish through the phone number, WhatsApp, or email provided on the website.